Hello, I'm working on Telco Business. ( Not only mobile phone business but also general phone like extension )
As the SAP standard suggested, i used Provider Order (Transaction Type PRVO) to create a customer order.
Our telecom service business scenario is like below,
Service Request - Opening - Service Contract
(Provider Order) ( ? ) (Provider Contract)
I'm regarding Provider Order as a service request document and Provider Contract as a service contract.
* Provider Contract is created automatically as i release Provider Order.
Opening Scenario is like, a case when a customer requested service needs installation of phone line or internet line or something (Hardware) to be installed.
In that case, we need to make service order to assign products
What kinds of transaction could be best for that Opening ? is there any transaction-type that SAP Standard suggests in this scenario like ?