Hi Experts,
Can any one help us in performing ELM process automation, reading files from an external server, trigger ELM process automatically on web UI screen when ever we found a file, and choosing mapping format automatically based on the input file Name/pattern. etc.. Do we have any documentation on the same or any best practices/implemenation notes etc.. that would be of great help for us.
Regards
reddy
I am in the process of trying to lock a specific row in CRMD_CUSTOMER_H. The reason we are doing this is to not allow a user to make updates to the same records at the same time through UI5. I have created a table lock object and the function modules created by creating this lock object are being ran through a function module. When we run the enqueue module listed below and display the locks using SM12 we see the lock on the table crmd_customer_h but, when we updated the fields in UI5 and save using a different user it stills allows updates to the table row
even though we see it locked by another user SM12. What could be causing the entire row not to be locked. We want all fields in the row to not be editable when locked by a user. We even tired added the varkey by concatenating the client and guid.
Table Lock Object ---- EZCRM_LOT_LOCK
**Lock lot
* call function 'ENQUEUE_EZCRM_LOT_LOCK'
* exporting
* mode_crmd_customer_h = 'E'
* client = sy-mandt
* guid = lv_comp_guid
* x_guid = ' '
* _scope = '2'
* _wait = ' '
* _collect = ' '
* exceptions
* foreign_lock = 1
* system_failure = 2.
*
* if sy-subrc <> 0.
* message id sy-msgid type sy-msgty number sy-msgno
* with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
Hi Folks,
I was trying to create a Sales Order in Interaction Centre Web Client.
1.) I confirmed the account in Interaction Centre.
2.) Then I wanted to create a sales order for the confirmed account
3.) In Navigation Bar I clicked on Sales Order
4.) Maintained the data in sales order.
5.) When ever I try to save the order I get following error. 
Error shown in Screen Short
and it says
Next In What can I do a hint is given which is
Can anyone suggests me how can I resolve this error ?
Thanks
Dear SAP Guru,
I am trying to send SM as EMail body and mail is coming to SOST as email body and when try to send i'm getting status text as "Cannot process message, no route from xxxxxxxxx to xxxxxxxxx". please refer below detail of mail status
Can you please help met solve this.
| Status | @5C\QErrors@ |
| Send Method | via Internet |
| Document title | smart form as html mail |
| Document size | 7kB |
| Sender | XXXXXXXXXX |
| User Name | XXXXXXXXXXXXXXXXXXXXXXX |
| Recipient | |
| Send date | 09/07/2013 |
| Send time | 01:47:54 |
| Message number | 826 |
| Status txt | Cannot process message, no route from XXXXX to XXXXXXXXXXXXXXXXXXX |
| Info from Node | Error occurred in SAP in SAPconnect |
| Message Class | XS |
| Message Type | E |
| TransMeth(Shrt) | INT |
| Document class | RAW |
| Object year | 38 |
| Object number | 000000000012 |
| Recipient type | ADR |
| Recipient year | 38 |
| Recipient number | 000000000007 |
| Send Request GUID | xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx |
Thanks,
Niroop,
Dear Colleagues,
We are using SA CRM 7.01 and the agents are having problem with the email subject that keeps defaulting to "Your Incident" whenever they clicked on reply.
Background:
We are using CRM for Service Request, RFC and Problem Management.
We have configured Mail forms to address various needs including:
Manual_Incident Closed Resolved
Incident closure no feedback (to customer)
| Incident completed pending customer |
| INCIDENT UPDATE- CHECK THE PORTAL |
Feedback required (from customer)
Incident Escalation (internally)
ERMS MAIL ACK
Initial Manual Template
Further settings on Initial Manual template is pasted below.
Further, we are using auto incident creation where an inbound email automatically generates an incident number.
Issue:
So, whenever an incident number is created and agent tried to reply the customer's email, she would click reply but instead of the email defaulting back to the original subject, it is defaulting to "Your Incident - Receipt Confirmation." Strangely the original subject now appears under the "link"
Practical example:
An custom sends email for "Microsoft Project Software Installation." Agent should see the incident number that reads: DSG Incident 5xxxxxxxxx in the subject line and not in the Reference line.
Here is what it looks like when the customer sends email:
Here is what an agent sees when she clicks reply:
We will like to see the content in the Reference line in the subject line.
Please help!!!!!!!!!!!!!!!!!!!!!!!!!!!
Will award maximum points possible to whoever give me step by step solution to this problem.
Hi Guru,
We have implemented TREX search functionalities. We activated 9 search criteria including: contacts, employees, accounts, service requests and so on.
Issue:
The Service Request is not populating all the data as we are missing about 4months of transactional data.
I did check the CRM table CRMOrder history and can see the data there but when I did the indexing, some data were not returned.
I have tried to delete and re-index yet, I'm not getting all the data.
Can someone please advise if there is anything else I should do.
Will appreciate any step by step I should take to get all the data via indexing.
Will award points.
Dear Expert,
I need clarification on the CRM pricing .I am bit confused on the IPC pricing and ABAP Pricing part in CRM. We are in CRM7.0 EHP1.
We are basically configuring all the pricing condition table , type , procedures etc in ECC and replicating to CRM. What I want to understand is
when we write our Custom build requirement route(600-999) , Base value / condition formulas in ECC. We are using ABAP coder for this.
However as per my earlier understanding the same need to be written in IPC using Java code using eclipse , there is also IPC user exit doc by SAP.
But now when I spoke to some experience CRM Techno/functional guy recently he mentioned that as of CRM7.0 EHP1 this customer build Requirement route , Formulas need not have be written in JAVA code. Since in CRM7.0 EHP1 , pricing is moved under ABAP stack. So that means according to him he mentioned that this requirement routen we can write in ABAP code itself in CRM or during data download from ECC it should be available.
Can some one who have good knowledge on this pl. confirm this and explain me what exactly is possible.
Thanks & br
mathi
Hello guys,
I'm working on a B2B scenario on SAP ISA CRM.
I have saved 4 catalogs, with 3 variants each (depending by language and sales org), and a catalog view each.
I have save a web shop and checked the "Catalog Search" flag for the catalog determination. The catalog determination is working just fine.
I have two cases.
- case A: I'm logging in the ISA application with a user which has only one sales org. When I select the shop, I enter directly the right catalog/variant.
- case B: I'm logging in the ISA application with a user which has two or more sales org. However when I select one of the catalogs from the list displayed (the list of catalogs is correctly determined), I always get the error: The catalog you have selected is currently unavailable, try again later.
I tried to apply the note 980678 but no results.
Thanks for your help.
Alessandra
Would like to know if anyone is using accrual profile that calculates accruals equally over number of days and postings happen every day as accrual engine is scheduled to run nightly? In this scenario I am not using ERP Sales volume to calculate my accruals.
Using SAP standard method, I am able to accrue the amount reserved for the fund usage equally over the number of days but when I run accrual engine, posting happens for entire period. I would like to post every day or max every week (Week to be aligned with fiscal week in ECC).
All other expense types will continue to have reference to sales volume except one expense which will be updated to have accrual profile as ‘NB_Days’ (Accrue equally over a number of days). Is there a config or function that can influence posting by day for this expense type or BADI that can be enhanced for this?
Your response much appreciated,
Thanks,
Sandeep
Dear Experts,
I am new in CRM Web UI. I have an urgent requirement for my client:
1. i have to add transaction type 'Change Request' in the worklist of Incident Reported by me.
Please help me to find how can i add a new transaction type in the worklist.
Regards, Farahnaz
I'm relatively new to CRM ABAP and am looking for a way to add a line to the pricing conditions table for a specific item.
In the CRM_UI for a service order quotation, in a line item, under the pricing details tab you see a list like this:
And to add a new “Detail” you can select the “add” button and pick one from this list:
I want to add both these items to my list of pricing details for this line item, but I want to do it through ABAP.
I’ve done a lot of work with CRM_ORDER_MAINTAIN, but when I put a break point in there to see what fields were populated I found that the et_pridoc table was empty – so where were these details added? Using what FM call?
I’ve tried to do the update using crm_order_maintain anyway (as this seems logial to me!) using this code (ev_item_guid is the guid of the line item that I want this pricing for):
data: lt_pridoc type crmt_pridoc_comt ,ls_pridoc type crmt_pridoc_com ,lt_pric_cond type prct_cond_du_tab ,ls_pric_cond type prct_cond_du. * ls_pric_cond-knumv = ? I don’t know the document number... ls_pric_cond-kposn = ev_item_guid. ls_pric_cond-kschl = 'ZMDP'. ls_pric_cond-kbetr = ‘59’. ls_pric_cond-kmein = 'PC'. append ls_pric_cond to lt_pric_cond. ls_pridoc-ref_handle = ref_handle. ls_pridoc-PRIC_COND = lt_pric_cond. append ls_pridoc to lt_pridoc. * ls_nametab = 'KBETR'. * append ls_nametab to lt_nametab. * ls_nametab = 'KMEIN'. * append ls_nametab to lt_nametab. * ls_nametab = 'KSCHL'. * append ls_nametab to lt_nametab. ls_input_fields-ref_handle = ref_handle. "But there's no ref handle in the pri-doc table.. ls_input_fields-ref_kind = 'A'. "Is this correct?? ls_input_fields-objectname = 'PRIDOC'. * ls_input_fields-field_names = lt_nametab. append ls_input_fields to lt_input_fields.
Then I’d call the crm_order_maintain.
But is it possible to do it this way?
What would I populate the field_names table with? (If anything?)
The Results should look like this (from crm_order_read - in et_pridoc-pric_cond):
If not, what FM/BAPI should I be using?
Any advice anyone can give me on populating values in this pricing table will be rewarded with points!
Please help - many answers I've found online don't help!
Hi experts,
I deleted (in se80) the controler BSPWDComponent.do by accident. Now the partner view doesn´t open. I have copied the controller from standard BP_HEAD agian (with same name as before) and adapted the controller class to zl..., but still an error occured (the partner view does not opend and no error is shown. the navogation don´t work. when I click in search result page on a BP only the heading gets changed with the name of the selected BP and Im geeting no error message and no navigation!!)
What else do I have to do? Any dependencies to maintain? I copied the controller to my BSP application ZBP_HEAD where I deleted the other one by accident, and I activated the controller. I also checked the URL..Its equal to the URL of the standard one I copied from accept for .../zbp_head/...
Thanks in advance!!
Hi all
I need to set default value for the field in crm web ui.
component AIC_CMCR_H (enhanced) , view AIC_CMCR_H/AICCMCRHeaderEF
Field BTPARTNERSET / EMP_RESP_NAME
I've tried to do like http://scn.sap.com/thread/1098584
my impl. class is ZL_AIC_CMCR_AICCMCRHEADER_IMPL
method DO_INIT_CONTEXT
code:
CALL METHOD SUPER->DO_INIT_CONTEXT
.
data : lv_entity type ref to CL_CRM_BOL_ENTITY.
lv_entity ?= me->typed_context->BTPARTNERSET->collection_wrapper->get_current( ).
IF sy-subrc = 0.
lv_entity->set_property( iv_attr_name = 'PARTNER_FCT'
iv_value = 'SDCR0002' ).
lv_entity->set_property( iv_attr_name = 'PARTNER_NO'
iv_value = '0000000141' ).
ENDIF.
---
also tried
lv_entity->set_property( iv_attr_name = 'EMP_RESP_NAME '
iv_value = 'XNAME' ).
But i always getting dump with
Entry parameter of method CL_CRM_BOL_ENTITY->SET_PROPERTY contains value
PARTNER_FCT / PARTNER_NO / EMP_RESP_NAME, which is not allowed
Regards Dan
Hi experts,
I am getting an error message from vmc that an exchange rate type isn´t available - please find detailed information in attachment.
The yellow marked german sentence means: Exchange rate type DKK / EUR isn´t available for 14.03.2012 (exhange rate type EURX)
I checked the customizing, but I didn´t find an error - you can find our customizing in attachment.
Does anybody know what I have to do in this case?
Thank you in advance.
Best regards
Hi all,
I have configured the archive link scenario for service request.
As requirement I should add some metadata to the document I attached to service request and send to DMS via ArchiveLink.
Is there some functionality (badi, enhancemet, etc.) in ArchiveLink framework that makes me able to add some metadata to the document on DMS?
thanks in advantage and best regards
Enzo
Hi I would like to work on SAP CRM BOL.
I already worked with BSP_Component Workbench.Now i need to to work on SAP CRM BOL.
Can any one provide the basic and complete configurable procedure link related to SAP CRM BOL.
if possible please provide me the Guide if Available.
regards,
sunil
7.0 EhP2
Desire to block certain activity types from synching with Outlook thru the groupware. This looks possible on the server side synch but not the client based setup. I did find this oss note but changing the class type has a significant impact on the web ui.
1833592 - Client Groupware Appointments are not replicating to Outlook.
Is the a badi where we can filter selected activity types from replicating to ERP? on the client side setup.
Hi Experts,
We got a requirement which consist in open by default the chart pie using url parameters. We have tried parameter piechart=enable like the next URL:
But it has not worked. How Can I open the chart using url parameters without clicking on the button?
Best Regards
David Cortes
Hello.
I need a guide about how i can unistall CRM 5.0 in my company.
Actuallly, we have R3 47C with CRM 50 Mobile. And mi company decide to stop CRM.
Regards.
Antonio
Hi All,
I am trying to create marketing attributes using bol entities. This is working fine except for the attributes that can have multiple values.
So for example we have:
Attribute set: A
Attribute: B
Possible values are: C / D / E / F
If I want to create entities for value C and D it is only saving C.
This is what I am trying to do:
CLEAR: ls_mkt.
ls_mkt-attribute_set = 'A'.
ls_mkt-attribute = 'B'.
ls_mkt-value = 'C'.
GET TIME STAMP FIELD ls_mkt-changed_at.
lr_mkt = gr_bp->create_related_entity( lc_mkt ).
lr_mkt->set_properties( ls_mkt ).
CLEAR : ls_mkt.
ls_mkt-attribute_set = 'A'.
ls_mkt-attribute = 'B'.
ls_mkt-value = 'D'.
GET TIME STAMP FIELD ls_mkt-changed_at.
lr_mkt = gr_bp->create_related_entity( lc_mkt ).
lr_mkt->set_properties( ls_mkt ).
Does anybody have an idea of what I need to do to add multiple values for a marketing attribute?
Kind regards,
John