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Reuse agent inbox tree view

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Hi,

 

we do have a requirement to show the interaction record history on the Account overview page in a tree view. My initial tought is that we can resuse the agent inbox tree view (ICCMP_INBOX/InboxItems). Instead of creation a new component, as in the tree view we can see the traffic lights and so on.

 

I think we need to pass the parameters to the query as in the normal search screen and then show the results in the tree view.

 

Is this possible and how?

 

Regards,

Martin


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