Hi ,
I'm doing configuration for Service requests. Subject and reason fields are gray out even after configured subject and reason for service requests.
I followed below procedure, please correct me if I'm wrong or missing some thing.
In GUI :
1. Multilevel Categorization->Define Application Areas for Categorization .
Application ID : Indident , paramaeter : subject_profile and TXN_TYPE_AND_CATALOGTYPE
2. Multilevel Categorization->Assign Transaction Types to Catalog Categories
catalog categ : C - oveview of damage- no ticket for other fields ,
D- defect location - All tickets for other fields.
3. Multilevel Categorization-> Assign Item Categories to Catalog Categories
catalog categ : C - oveview of damage- no ticket for other fields ,
D- defect location - All tickets for other fields.
4. Maintained catalogs,code ,subject profile(ZHSP1) and assigned subject profile to transaction type ZHSR
In Web UI .
Created schema , In application area selected service request/Incident - subject profile - ZHSP1 ,status is active now.
Tried by choosing transaction/cat , not worked out.
Please help me to fix this issue .
Thanks,
Naveen.