Hello Experts,
I know that ISU contracts are replicated to CRM as the Contract line items.If a customer has two contracts in ISU one each for Gas and Electricity,when it replicates to CRM,a single contract will be cre
ated in CRM with two line items.
I would like to understand how it works in ISU -> CRM replication scenario where the first contract (Electricity) is already replicated and a contract is created in CRM.When replicating the second contract i.e Gas contract how system will identify the existing contract to add a new line item for gas contract.
I know that incase of CRM -> ISU scenario,EVERH will be updated with the CRM Contract item GUID.In case of migration scenario when replicating from ISU ->CRM how system will identify the existing contract as there will be no reference of CRM contract item GUID in EVERH ?
Regards,
Ravi