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BRF rule with own partner functions

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Hello experts,

 

we are setting up the service desk for itsm and create some own partner functions like service owner.

Now we want to determine the new partner functions about a BRFplus rule. Currently we use the dispatch button and this works.

I read this document https://websmp102.sap-ag.de/~sapidb/011000358700000514582011E/ITSM_Guide_RuleEnginefinal.pdf

and do the configuration for the support team determination..this works.

My question is, how can we implemnt our own partner functions into the BRFplus decission table?

I hope you understand my question...we would be very glad if sombody can help us.

 

Thank you for reply.

robert


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