Hello experts,
we are setting up the service desk for itsm and create some own partner functions like service owner.
Now we want to determine the new partner functions about a BRFplus rule. Currently we use the dispatch button and this works.
I read this document https://websmp102.sap-ag.de/~sapidb/011000358700000514582011E/ITSM_Guide_RuleEnginefinal.pdf
and do the configuration for the support team determination..this works.
My question is, how can we implemnt our own partner functions into the BRFplus decission table?
I hope you understand my question...we would be very glad if sombody can help us.
Thank you for reply.
robert