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READ OUTBOUND EMAIL CONTENT IN CRM INTERACTION CENTER

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Hi Gurus

I need help because I'm not able to read email content for outbound email.

I'm using class  CL_DOCUMENT_BCS and if the sood-objtp is RAW (inbound email), i'm able to read the content of email, if the sood-objtp is EXT (outbound email), i'm not able to read it.

Please, do you have any suggestion and tell me how i can read the content of outbound?

Any help will be highly appreciated!

Thanks in advance




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