Hello,
We are in the design phase of an SAP CRM 7.0 EhP3 implementation project. In the current landscape the legacy system for customer service (CS) management uses an external shared fileserver for storing attachments from the CS system. However we plan to decommission this external content server as it does not support good security features.
Storing attachments in SAP CRM via content management - can SAP CRM content management support large files? What is the maximum capacity per attachment and also the overall maximum capacity that SAP CRM content management can support.
We have "heard" that SAP does not recommend storing attachments within CRM, but rather in an external secure storage server. Is this true? Is yes, what would be the best approach to store and read attachments from SAP CRM?
Regards,
Reena