Hi everyone,
Per our understanding, TREX is linked with the button "Find related problems" on the 'More' button available on the Header tab.
We are using service request (SRV copied to ZCAS) to create incident. Our purpose is to be able to display the other service request (ZCAS) that would have some similarities (categorization, BP,...).
To do that, we have customized the following transaction in the spro: CRM/Transactions/Setting for Service Request/Define System proposals for related transactions
It is apparently working as, when cliking on the "Find Related Problems", we do have a window appearing with some similar cases.
However, it only shows the Problem (ITPR copied to ZTPR) that have a common categorization but not the other Service request (ZCAS) even if the customizing is the same (see screenshot below) and data are available.
Is that the good understanding of the TREX purpose?
How come the other service request are not shown?
Thank you very much for your help,
Regards,
Anaïs