We have set up a service order without controlling integration nor billing. After releasing the service order and saving, CRM throws out an error as if it is trying to create an internal order in ECC. See error log below.
We do not intend to replicate CRM customers to ECC which should not be a problem for our requirements.
The error log is pointing to missing customers in ECC as "Customer" is a controlling characteristic when one want to create an internal order. In our case, we don't want this to happen and have done the necessary configuration. The relevant item category in the service order has been set as not relevant for costing.
Can anybody see a reason why we are having this behaviour? How can we get around it?
Note: The solution consisting of preventing document distribution to ECC via status profile would not work for us as we also intend to use Logistics integration to create Purchase orders in ECC.
Cheers
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Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
- No customer is assigned to business partner 005056822FA61EE3B094CD9026046ADD (Notification E XR 004)
- No customer is assigned to business partner 005056822FA61EE3B094CD9026046ADD (Notification E XR 004)
- Characteristics for Controlling object have errors (Notification E IAOM 034)
- Characteristic "Sold-to party" for business scenario "CRM Service" is missing (Notification E IAOM 007)
- Characteristics for Controlling object have errors (Notification E IAOM 034)
- Characteristic "Sold-to party" for business scenario "CRM Service" is missing (Notification E IAOM 007)
- Characteristics for Controlling object have errors (Notification E IAOM 034)
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