Hi Gurus,
We configured the Provider Order and Provider contract process. While the provider contract is getting created from Provider Order to Provider Contract, only the header is getting copied, the line items are not.
We have the Copy control setting in place as well.
If I open the provider Contract created and try to add a line manually, the product is not recoginzed and the product Id is deleted with an empty line item staying there.
There was a forum posts suggesting implementing notes
Note 1449146 - Dump While Creation IP via WebUI
Note 1445079 - Unable to add products to contract
These notes are not applicable to our version on CRM 7 EHP2. We verified that the correction code alredy exists in our system.
Can you please suggest what could be the issue here or if there is any note to be implemented?
Thanks for your help.
Regards,
Mandar