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Agent Inbox Status report

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Hello Experts,

 

Greetings.

 

I need the urgent help.

 

Client has a requirement wherein they want to create a custome status report on the basis of Agent INBOX status.

for example: if there are 15 records of status Completed, 10 InProcess, we need to write them in a report format.

 

Can anyone help me how to achieve this.

 

Thanks

Mahesh.


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