Hi all,
I have a requirement to filter service request search based on authorization provided for particular user.
Suppose we have 2 types of service requests say A and B.
There are 3 agents X, Y and Z.
X has authorization for A so he should able to search only A type service requests. Similarly Y should be able to search B type and Z should be able to search both A and B types.
When i click on search button CL_CRM_SRQM_COMMON_SR_CNTRL->perform_search( ) method is getting called. How do i use to achieve my requirement? Please give some hints or if you any better approach please suggest.
CL_CRM_SRQM_COMMON_SR_CNTRL is an abstract class.
Component : SRQM_INCIDENT_S
Thanks and Regards,
Pallavi